Privacy Policy

1. Introduction

Erpixo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Company information (company name, industry, size)
• Project details and requirements
• Communication preferences
• Payment information (processed by third-party payment processors)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system information

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our services
• Communicating with you about projects and services
• Processing payments and managing accounts
• Sending marketing communications (with your consent)
• Analyzing website usage and improving user experience
• Complying with legal obligations
• Preventing fraud and maintaining security

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for processing your data
• Contract: Processing is necessary for performing our services
• Legal Obligation: Processing is required to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations (hosting, analytics, payment processing)
• Business Partners: With your consent, for specific projects or services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot fully eliminate all security risks.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Factors we consider when determining retention periods include:

• The duration of our relationship with you
• Legal or regulatory requirements
• Potential legal claims or disputes
• Business operational needs

8. Your Rights (GDPR)

If you are in the EEA, you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at admin@erpixo.com

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When transferring data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date.

Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Erpixo
Email: admin@erpixo.com
Phone: +91 74799 83307
Address: Whitefield, Bengaluru 560048, Karnataka, India

15. Data Protection Officer

For questions specifically about data protection and privacy, you may contact our Data Protection Officer at: privacy@erpixo.com